fd7 Privacy Policy

Full Privacy Policy

1. Who We Are

fd7 is an online casino and sports betting platform operating at fd7.pro and serving players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. References to "fd7", "we", "us", or "our" in this Privacy Policy refer to the operator of the fd7 platform. References to "you" or "your" refer to any individual whose personal data is collected and processed by fd7 in connection with the use of our platform.

2. Data We Collect and Why

2.1 Registration Data

When you create an fd7 account, we collect your full legal name, date of birth, residential address, mobile number, and email address. This information is used to create and manage your account, verify your identity, and comply with our age verification obligations. We require players to be at least 21 years of age, and registration data is used to enforce this requirement.

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering obligations and responsible gaming standards, fd7 may request documentary evidence of your identity and address. Acceptable documents include a national identity card, passport, or a recent utility bill or bank statement. KYC documents are processed solely for the purpose of verifying your identity and are stored securely with access limited to authorised compliance personnel.

2.3 Financial and Transaction Data

When you make deposits or withdrawals, fd7 collects and processes the payment method reference (for example, your bKash or Nagad mobile number, or bank account reference), transaction amounts, timestamps, and transaction status. This data is used to process your payments, maintain accurate financial records, detect and prevent fraud, and comply with applicable financial regulations. fd7 does not store your full bank account credentials or payment card numbers directly.

2.4 Technical and Device Data

When you access the fd7 platform, we automatically collect certain technical data including your IP address, device type and model, operating system, browser type and version, and session timestamps. This information is used for platform security, fraud detection, troubleshooting, and to optimise your experience on the fd7 platform. IP address data may be used to apply geographic access controls in line with our Terms & Conditions.

2.5 Behavioural and Usage Data

fd7 collects data about how you interact with the platform, including which games you play, your betting history, session durations, navigation paths, and the frequency and amounts of your wagers. This data is used to personalise your experience, identify responsible gaming concerns, improve our game and service offering, and generate anonymised analytics reports. Behavioural data is never sold to third parties.

2.6 Communications Data

When you contact fd7 through our support channels, we collect and retain the content of your communications, including support chat logs and email correspondence. This information is used to handle your enquiry, improve our support services, and maintain a record of interactions for dispute resolution purposes.

2.7 Marketing Preferences

If you opt in to receive promotional communications from fd7, we will use your contact details to send you information about bonuses, promotions, new games, and platform updates. You may withdraw your consent to marketing communications at any time by contacting support or updating your account preferences. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out prior to withdrawal.

3. Legal Basis for Processing

fd7 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to create and manage your account, process deposits and withdrawals, and deliver the services you have requested.
• Legal obligation: Processing required to comply with identity verification, anti-money laundering, responsible gaming, and tax reporting obligations.
• Legitimate interests: Processing carried out for fraud prevention, platform security, abuse detection, and anonymised service analytics, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications, where you have provided explicit opt-in consent. You may withdraw this consent at any time.

4. How We Share Your Data

4.1 Payment Processors

fd7 shares necessary financial data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank for the sole purpose of processing your deposit and withdrawal transactions. These providers process your data under their own privacy policies and in accordance with applicable financial regulations.

4.2 Game Providers

Some games available on the fd7 platform are provided by third-party game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. A limited set of technical data (such as your player session token and bet history within that game) may be shared with these providers for the purpose of delivering the game to you and ensuring the integrity of game results.

4.3 Legal and Regulatory Authorities

fd7 may disclose your personal data to law enforcement agencies, regulatory authorities, or other governmental bodies where required to do so by applicable law, court order, or in connection with the investigation of fraud, money laundering, or other illegal activity. fd7 will notify you of such a disclosure where legally permitted to do so.

4.4 Business Transfers

In the event that fd7 is involved in a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify registered players of any such transfer and the privacy implications through the platform or via their registered contact method.

5. Cookies and Tracking Technologies

The fd7 platform uses cookies and similar tracking technologies to maintain your session state, remember your preferences, detect fraud, and analyse platform usage. Cookies used by fd7 fall into the following categories:

• Essential cookies: Required for the platform to function correctly, including session management and security cookies. These cannot be disabled.
• Analytics cookies: Used to collect anonymised data about how players navigate and use the platform, helping fd7 improve its services.
• Preference cookies: Used to remember your settings and preferences between sessions.
• Marketing cookies: Used only where you have consented to receive targeted promotional content from fd7.

You may manage non-essential cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the fd7 platform.

6. Data Retention

fd7 retains personal data for as long as your account remains active and for a defined period after account closure, as required by our legal and regulatory obligations. The general retention periods are as follows:

• Account and identity data: Retained for a minimum of five years following account closure, in line with anti-money laundering requirements.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• KYC documents: Retained for the duration of the account relationship and for five years following account closure.
• Support communications: Retained for two years from the date of the last interaction, unless required longer for dispute resolution purposes.
• Marketing data: Retained until you withdraw consent, after which it is deleted within 30 days.

When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be associated with an individual player.

7. Your Data Rights

As a player on the fd7 platform, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data fd7 holds about you at any time.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restriction: You may request that fd7 restrict the processing of your personal data in certain circumstances, such as while a dispute is being resolved.
• Right to object: You have the right to object to the processing of your personal data where fd7 relies on legitimate interests as the legal basis, unless fd7 can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the fd7 support team. We will respond to all valid requests within 30 days. In some cases, we may need to verify your identity before processing your request.

8. Data Security

fd7 implements a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, encryption of sensitive data at rest, strict access controls limiting data access to authorised personnel on a need-to-know basis, regular security assessments and penetration testing of the fd7 platform, and staff training on data protection and privacy obligations. While fd7 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are encouraged to use a strong, unique password for your fd7 account and to report any suspected security incidents to [email protected] immediately.

9. Children and Minors

The fd7 platform is strictly for adults aged 21 and above. fd7 does not knowingly collect personal data from individuals under the age of 21. If we discover that an account has been registered by a person under 21, we will suspend the account immediately, delete any associated personal data to the extent permitted by law, and return any real-money balance via the original payment method after identity confirmation. If you believe a minor has registered on the fd7 platform, please contact us immediately at [email protected].

10. International Data Transfers

The fd7 platform primarily serves players in Bangladesh and processes data in the context of that market. Where data is transferred to or processed by third-party service providers located outside Bangladesh — for example, internationally headquartered game studios or cloud infrastructure providers — fd7 ensures that appropriate data protection safeguards are in place. These safeguards may include contractual data processing agreements and adherence to internationally recognised data protection standards.

11. Third-Party Links

The fd7 platform does not contain links to third-party websites other than those necessary for payment processing through our integrated payment partners. fd7 is not responsible for the privacy practices of any third-party services you access independently. We encourage you to review the privacy policies of any third-party platforms you use in connection with your fd7 account, such as your bKash or Nagad mobile banking application.

12. Changes to This Privacy Policy

fd7 reserves the right to update this Privacy Policy at any time. Where changes are material, we will provide reasonable notice to registered players through the platform or via their registered contact method prior to the changes taking effect. The "Last Updated" date at the top of this policy reflects the most recent revision. Continued use of the fd7 platform after any changes to this policy constitutes acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed about how fd7 protects your data.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how fd7 processes your personal data, please contact our support team. You can reach us by email — the contact address is displayed in the footer of every page on the fd7 platform. We aim to respond to all privacy-related enquiries within 30 days of receipt.